How do I Register as a Customer?

Registration as a Customer

How do I create a login to access the customer portal?

To access the customer portal (Actian Communities) you need to be registered. You can complete the initial registration here. Reminder that your email must be a company email, and not gmail.com, yahoo.com, etc.

Note that you can download software and log cases with Actian support only if you are a paying customer and only if you have entered in your profile your 7 digit account number. This account number is unique for each company and it ties your login to that company and of course that company’s support contract and purchased software.

You can still access the customer portal if you are not a paying customer, but you will only have limited tabs available. You can only search the public Knowledge base and you cannot download software or log support cases.

After you complete your initial registration an email will be immediately sent requiring you to activate your registration. If you do not receive this email, please check your spam folder or check with your IT if they block the actian.com domain. You can also try to resend the activation email here.

Once your initial registration is complete, and you have activated your account, an Actian Customer Portal account will be created for you as long as you entered your account number in your registration. You will receive a notification once your enrollment has been completed. You can then download software here, or log a support case here.

To register:

1. Click Register.

2. The following registration page is shown :

3. Make sure you have checked the checkbox "Select if you have a Support Contract" as shown below:

4. Enter your First Name and Last Name.

5. Enter a valid email address.

6. Enter your Password and Confirm Password.

7. Select Country and add Business Phone

8. Enter Job Title

9. Enable Support Subscription by adding your Account Number as shown in the following section of the form: