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Case Management - Create Cases

Case Management - Create Cases

Problem solving process to help customers achieve desired/ expected results.

About this course

At the end of this course you will be able to:

  • Create a Case
  • Update your Case
  • Attach files to your Case
  • View your and your organization's open/ closed Cases
  • Search your and your organization's Cases

 

Course Style:

Dedicated channel to solve problems identified by customers on Actian Products by involving Subject Matter Experts.

Audience:

This course is for all authenticated support enabled customers and partners of Actian Corp.

 

Prerequisites:

You must be registered in Actian Communities. Not yet registered for support services? Register now!

Curriculum

  • Lesson 1
  • How to Create a Case
  • Video Tutorial - How to create a case
  • Lesson 2
  • How to Update a Case
  • Video Tutorial - How to update a case
  • Lesson 3
  • How to Attach Files to a Case
  • Video Tutorial - How to attach files to a case
  • Lesson 4
  • How to View your Open/ Closed Cases
  • Lesson 5
  • How to Search your & your Organization's Open/ Closed Cases
  • Video Tutorial - How to search your & your organizations's cases
  • Feedback
  • Take Course Survey

About this course

At the end of this course you will be able to:

  • Create a Case
  • Update your Case
  • Attach files to your Case
  • View your and your organization's open/ closed Cases
  • Search your and your organization's Cases

 

Course Style:

Dedicated channel to solve problems identified by customers on Actian Products by involving Subject Matter Experts.

Audience:

This course is for all authenticated support enabled customers and partners of Actian Corp.

 

Prerequisites:

You must be registered in Actian Communities. Not yet registered for support services? Register now!

Curriculum

  • Lesson 1
  • How to Create a Case
  • Video Tutorial - How to create a case
  • Lesson 2
  • How to Update a Case
  • Video Tutorial - How to update a case
  • Lesson 3
  • How to Attach Files to a Case
  • Video Tutorial - How to attach files to a case
  • Lesson 4
  • How to View your Open/ Closed Cases
  • Lesson 5
  • How to Search your & your Organization's Open/ Closed Cases
  • Video Tutorial - How to search your & your organizations's cases
  • Feedback
  • Take Course Survey