- Lesson 1
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How to Create a Case
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Video Tutorial - How to create a case
- Lesson 2
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How to Update a Case
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Video Tutorial - How to update a case
- Lesson 3
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How to Attach Files to a Case
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Video Tutorial - How to attach files to a case
- Lesson 4
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How to View your Open/ Closed Cases
- Lesson 5
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How to Search your & your Organization's Open/ Closed Cases
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Video Tutorial - How to search your & your organizations's cases
- Feedback
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Take Course Survey
Case Management - Create Cases
Problem solving process to help customers achieve desired/ expected results.
At the end of this course you will be able to:
- Create a Case
- Update your Case
- Attach files to your Case
- View your and your organization's open/ closed Cases
- Search your and your organization's Cases
Course Style:
Dedicated channel to solve problems identified by customers on Actian Products by involving Subject Matter Experts.
Audience:
This course is for all authenticated support enabled customers and partners of Actian Corp.
Prerequisites:
You must be registered in Actian Communities. Not yet registered for support services? Register now!